IuteCredit: Improving Customer Experience in Four Countries with a Streamlined Voice of the Customer Program On our best practice webinar series, we are joined by Andrus Kotri, Customer Experience Manager at IuteCredit, to discuss how they’ve transformed their company...
2020 – The Year (NOT) Everything Changed How to Build a Total Voice of the Customer Program in 2021 for Financial Services? In our expert opinion webinar, we are joined by Anne Witherspoon, CCXP, CX Leader, and Change Agent, and Rick Denton, Managing Principal...
What Awaits Customer Experience in Financial Services in 2021 – the Year of Hope In our expert opinion webinar, we are joined by Graham Clark, experience management revolutionary and leader at Customer Results and Michelle Spaul, Customer Experience...
How the Customer-Driven Agenda Shapes the Future of Insurance CX expert discussion with Kurt Neckebrouck, Market Development Manager at Baloise Insurance In our expert opinion session, we’ve invited Kurt Neckebrouck, Market Development Manager at Baloise...
How To Drive a Branded Customer Experience Transformation in a Challenging and Highly Regulated Industry? CX expert discussion with David Lloyd, International Customer Experience & Service Design Manager Customer perception in the energy industry has evolved in...
The Future of Retail and Customer Experience Industry Leader discussion with Yenal Gökyıldırım, CEO of MediaMarkt, and Çağlar Göğüş, CEO of Doğan Holding Covid-19 crisis and the evolving customer behaviors have forced many retailers to adapt to mandatory shifts. These...
